FREE DELIVERY ON ALL ORDERS OVER £30

Orders

All products are live linked to our order management system, this is updated every minute. If an item can be found on our site, then stock is available. If you open up an individual product page, you will also see "In Stock".

Once an order has been placed and paid for, you can cancel it as long as the parcel has not been collected by couriers from our warehouse. If you think there is something wrong with your order, or you would like to cancel please contact us as soon as possible. The fastest way would be by phone 01925 417 369. If it's outside of our operating hours, please email us info@boltingdarts.co.uk. All emails are responded to within a maximum of 24 hours.

You certainly can, we have a dedicated customer services team who are ready to take your call. We are available from 9am - 5pm Monday to Friday. Just select the product you like, then give us a call on 01925 417 369.

Making an order with Bolting Darts is easy, you can use our search bar or find the product you need by looking through our categories. Select the one you want, add it to your basket and checkout. This will send a notification to our dispatch centre for your order to be packed and sent.

Discount / promotional codes can be applied to your basket. Simply add an item to your basket, then enter the promotional code to receive your discount.

If you need assistance, feel free to call us on 01925 417 369 we accept orders over the telephone, a member of our customer services team would be more than happy to assist you.

Orders are sent to our Warrington based dispatch centre straight away and usually packed within 24 hours. Providing you supplied a valid email address, we will send you an email notification to let you know that the parcel has been packed, and collected by our couriers.

You will receive an order number at the end of the checkout process. You can also find your order number inside the "My Account" section of our website. When contacting us, it's best to have the recipients name and delivery postcode to hand, so we can locate your order.

Our website offers the most cost effective Pet, Home & Office solutions in comparison to our other online marketplaces. Here you will find website exclusive deals, prices & promotions. Be sure to check back to see the latest offers.

Delivery

Once an order has been made and accepted by our warehouse, you can still change the delivery address. Please contact us via our live chat feature or call us on 01925 417 369 as soon as possible to avoid delays. Note that once orders have been dispatched and collected by the postal services, we will be unable to cancel or change the delivery address. This is because we have no control over companies like Royal Mail.

Yes, we have special delivery options available when you checkout. Express delivery is available on all orders for a small cost. You will be informed how much it is beforehand.

Yes, tracking information is available for every order. If you do not have yours, please use our live chat, or give us a call on 01925 417 369. You can also send an e-mail to info@boltingdarts.co.uk and a member of customer services will respond within 24 hours.

You can have your order delivered to a local click and collect point, just check with your local provider that the service is available & enter their address during the checkout process. If you need further assistance, feel free to contact us.

Orders are dispatched using one of our many couriers, typically all deliveries are complete within a maximum of 4 working days from the time of ordering. We use this as a guideline, however orders can be delivered within 48 hours from dispatch. If you require more information on your parcel, please use our live chat service or give us a call on 01925 417 369 & we will be able to retrieve your tracking information.

Orders are usually dispatched the same day, then collected by one of our couriers. Although we have no control over services like Royal Mail, we work with them to ensure any lost or delayed parcels are located as soon as possible. Every parcel we send is tracked, this ensures a safer journey which can be monitored more effectively. If you would like to speak with a member of our team about your order, please contact us and we can provide tracking information for you. We will always replace or refund lost parcels.

Depending on the courier, one of two things will happen. If the parcel has been dispatched using Royal Mail, they will attempt once, then hold the parcel at a local collection centre for 14 days before sending the parcel back to us. During that time you can arrange collection or re-delivery on the Royal Mail Track & Trace website. If the parcel is being delivered by Hermes or YODEL, they will attempt to deliver three times on separate days before returning the parcel to us.

Our main shipping locations are the UK & Europe. We will ship outside of these countries however there may be additional delivery costs incurred. Please contact us, letting us know which product(s) you wish to purchase. Then we will be able to accurately calculate shipping costs for you and manually process the order. Feel free to use our live chat system if you are overseas and a member of our team will contact you directly.

Yes, we have an automated e-mail system which will send an email to the e-mail address entered at the time of purchase. This will inform you that the parcel has been packed, and is due to be collected from one of our dispatch centres.

Online

You certainly can, just click "My Account" there you will be able to change your default address. If you have already made an order and the address is incorrect, please contact us as soon as possible to let us know.

Yes you can, just click "My Account" and on the left hand side you will see "My Orders" in the list of options.

Having an account is not mandatory, you can checkout as a guest. We will still send email notifications regarding the status of your delivery & you can ask for updates via our live chat, telephone or email customer service lines.

You can create an account during the checkout process or at anytime on our site. Just click My Account in the top right hand corner and enter your information. Customers with an account receive exclusive discounts and special rates.

When you create an account, we will ask if you would like to subscribe to our newsletter. If you choose yes then we will periodically send you emails regarding offers, sales & site exclusive deals. If you no longer wish to receive them, just click "Newsletter Subscriptions" from the My Account section of our site and unsubscribe.

BD Direct is a trading name of our company, Bolting Darts LTD. We are an all purpose multifaceted online retailer who specializes in product distribution around the world. Our main areas of trading are the United Kingdom & Europe, although we do send parcels much further afield. We stock branded and unbranded goods, at everyday affordable prices. We supply to both commercial and residential customers.

Returns

You can return any non faulty item as long as it is in its original condition, within 30 days from delivery. Faulty items can be returned within 30 days of delivery, with postage and product cost price refunded. If the item is on sale, you will be refunded the sale price.

If your parcel arrives in an unsatisfactory state, please let us know as soon as possible. If the item was damaged, please send a photo to either our Live Chat feature or to our customer services email, info@boltingdarts.co.uk and let us know if you would like a replacement or a refund. In some cases the original item must be returned but 90% of the time, a replacement will be dispatched straight away & any damaged return costs will be refunded.

All returns should be sent to the following address:

Bolting Darts LTD
Bewsey Industrial Estate
Unit 107
Hoyle Street
Warrington
Cheshire
WA5 0LP

If you are having difficulty, please contact us via phone, email or live chat & a member of our customer services team would be happy to help.

Once an item has been delivered, you can return it within 30 days for a full refund. Small letter sized parcels should be sent via Royal Mail. If the parcel is a larger item, please book a return with our preferred courier Hermes. Just visit the My-Hermes website and book a collection. They will come to your address and collect the parcel for you. This is also much cheaper than other competing courier services.

We process refunds upon receipt of the return. The money will be credited to your original payment method within a maximum of 5 days, depending on your card / payment issuer and their processing times. If we are paying for the return postage, please email a proof of cost receipt to info@boltingdarts.co.uk from the e-mail address you used to create an account.

Larger parcels should be sent via My-Hermes, by completing a return on their website you can obtain and print off a returns label. Alternatively if the product is damaged, you can request a returns label from us and print it off. If you are having trouble completing a return, please contact us by phone, email or live chat and we can send a returns label for you.

Please note that we only pay for returns of items which arrive in an unsatisfactory state. For general returns, the buyer pays the return postage & we refund the cost of the product upon it's receipt.

Payment

Yes we are registered for VAT in the UK, our registration number is GB 223582616. If you require a VAT invoice, please contact us via phone, live chat or email to request one.

We accept Visa, Maestro, Mastercard, Paypal & most major forms of credit & debit cards. You will be asked about your preferred payment method during the checkout process. For subscription based products, the first payment will be taken by one of the above methods & ongoing monthly payments will be taken via direct debit.

We also accept cheques for telephone and live chat orders, you are not able to checkout online if you choose to pay via cheque. The parcel will not be dispatched until funds have cleared in our account. Here is our address to send cheques to;

Bolting Darts LTD
Bewsey Industrial Estate
Unit 107
Hoyle Street
Warrington
Cheshire
WA5 0LP

Our site is fully protected by a Secure Socket Layer ( SSL ) this ensures all information is fully encrypted & protected. We do not store any card details & any subscription based payments are fulfilled via direct debit. This will show on your bank statement as Bolting Darts or BD Direct.

Firstly double check that all of the information you have entered is correct. If you are using a card, please check that the registered billing address of the card is correct. This does not have to be the same as the delivery address, but payment will not go through if the billing address does not match the one registered with your bank. If you are using Paypal, ensure that it has been fully connected with your bank & funds are available.

Upon completion of the checkout process, your chosen preferred payment method will be charged. This allocates the stock to you and ensures the delivery process is initiated much faster. You are able to cancel your order at any time, up until the parcel leaves our warehouse. You are still able the return the parcel within 30 days of receipt, for a full refund.